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PENFED Credit Union

Engaged Employer

MSR-UR-Teller-Ops Officer - MSR-UR-teller PENFED Credit Union Employee Review

1.0
Jan 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The people I work with are great, they make it bearable.

Cons

The whole place is a mess: 1. If you like to work holidays (New Year's, MLK, etc.) this is your place. It turns out the new COO, who worked for DARCARS, is looking to run the place like a car dealership. 2. Managers don't care, thought they might tell you otherwise. Even if you are sick or have a death in the family, they expect you to show up, or risk being fired. And then they argue that they do your job, when you are not present...when i reality they sit in their offices looking for hair extensions/acrylic nails on Amazon. 3. Underpaid and overworked, since the turn rate is so high, employees are expected to wear multiple hats, yet - not be compensated for the additional duties (it's a win win for them, they get more out of you and pay you less). You don't really have lunches, you might be asked to stop your lunch and assist members, failure to do so will result in disciplinary actions. Summary: BUNCH of HYPOCRTIES! If you like working holidays, getting paid bare minimums, and overworked - go for it! PenFed is an excellent organization, that borders on shady business and law (wages/breaks) violations in the states of Maryland and Virginia, and DC.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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