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PENFED Credit Union

Engaged Employer

Former Branch employee - Anonymous employee PENFED Credit Union Employee Review

2.0
Mar 29, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NOW: Just benefits BEFORE: Benefits, opportunity for growth, people FIRST vs. profits, support system.

Cons

CONS are just the opposite on what used to be the PROS before the "change". Have you read the book, "Who moved my cheese"? It's a positive and motivational book that all must read when there are changes that are about to happen. It's how we deal with change. With the new culture, it is a VERY hostile transition. People who dictate HOW front of the house is run where they don't have an inch of a CLUE how business is ran in the first place because of inexperienced executives. They know how to bark orders well and that's pretty much it. Wherever they moved the cheese, they left crumbs for the employees to flock over and act like scavengers, fighting over an overworked list day in and day out which in return causes animosity among fellow employees. This company has a lot of turn over due to: Stagnation- NO CAREER MOVEMENT Overworked - they want you to do your BEST and be PERFECT at all times, but when you do ONE thing that company disapproves, then you are now back to an unvalued employee who has done no difference to company's growth. Back to square one. VAGUE visions/LIMITED solutions: System sucks like coming from the future, back to the stone age. Training is designed specifically for service centers, no training implemented for branches. PROFITS over PEOPLE: need I say more????? Lack of recognition: this goes for the "little" people, you are just a number... Lack of trust: Management failing to keep their work, not abiding by principles. EXCESSIVE HIERARCHY: no clear leadership.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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