They wait until about week five of the training process, to tell you about the weekly mandatory over time and that it's a sales job. They lead you to believe that it's a customer service role, but you're only there to make sales, to already angry customers. If you don't make enough sales, you're gone. You have no power as an MSR agent to make any decisions on an account, you have to call out to a manager or a different department, on every call. This of course, hurts your call time, which they monitor as a metric. This was by far the worse job I've ever experienced. Do yourself a favor and look anywhere else, but here, for a job.
The turnover rate is high for a reason.
