employer cover photo
employer logo
employer logo

PENFED Credit Union

Engaged Employer

Toxic Work Environment and Damaged Mission Engagement - Leadership PENFED Credit Union Employee Review

1.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

PenFed is full of amazing people who sincerely care about taking care of the member and their team. The mission to support our miltary communities is laudible. The benefits and time off are great. The payscales have improved significantly in recent years which makes the wages competitive.

Cons

Development and advancement opportunities have always required relocation unless you lived in VA, and now TX. Recent changes to the charter, mission and strategic intents have watered down the community that we used to serve. It feels more and more like a bank and less like a community support and service network. It's hard to feel proud of serving our military members and those who support them when we have an open charter and the mission continues to move away from them. Toxic upper leadership. Directors and up are inauthentic, insincere, and are either actively lying to the CEO based on his recent messaging to the credit union employees, or the CEO is complicit in the dishonesty permeating the institution. Directors and VPs have actively discouraged questions or concerns from being asked or evaluated in recent months. They have sidelined long term employees, categorizing them as people who "just don't like change", without considering their input. This has led to a severe drop in employee engagement as people who have been around long enough to know our culture, system and mission are consistently overlooked, downsized, ignored, or actively antagonized until they either leave or lose any respect for the leaders and institutions.

avatar
PENFED Credit Union Response
6y
We always appreciate our employees’ feedback and thank you for your candid review. It can be difficult to maintain transparency as well as workplace confidentiality and we strive to include colleagues in many decision making processes. Our business is ever-changing and we value the voice of every teammate as we evolve. We encourage you to reach out to your HR representative and we will use your comments and feedback to assist us in the future.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
avatar
PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All