Pros
-Decent time off, being rewarded with time off for good stats -Generally flexible management for scheduling conflicts -Excellent experience with a variety of financial tasks
Cons
The customers you provide service to are some of the most vicious and entitled individuals I've ever encountered after 10 years working in the customer service field. Training is comprehensive, but not practical and supervisors who are there to "assist" you can't always be trusted to provide accurate information and have generally been promoted for seniority, not for their critical thinking abilities. Large corporate culture of "No" and focus is generally providing a customer with a quick answer that may not be helpful to get them off of the phone asap as opposed to listening and trying to problem solve. In general, I come to work thinking I can't lose any more faith in humanity, and then somehow manage to sink even lower.
