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PENFED Credit Union

Engaged Employer

Improving - Operations Officer PENFED Credit Union Employee Review

4.0
May 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Creative, learning-based atmosphere. No matter the position, ideas and feedback on products, services, and processes are welcome by management and upper management. The new CEO, James, has continued the "no layoffs" policy and introduced employee-focused programs- Wellness Breakfasts, incentives for losing weight and staying fit, and recognition of quality employees. Good healthcare packages (specifically dental and eye).

Cons

Antiquated systems make it difficult to be efficient for members. Training program is sub-par for the quality of work employees are expected to do, and non-existent as you move up the chain. Information is hard to disseminate at such a large organization that works remotely from its main office. Limited career advancement at Eugene Service Center location, and lower paying wages make it difficult to bring in and retain qualified employees.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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