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PENFED Credit Union

Engaged Employer

Poor Management and Constant Confusion - Loan Processor PENFED Credit Union Employee Review

1.0
Jul 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and Compensation Plans

Cons

The Phoenix team has poor communication, no follow through and management that does not care about their employees. The stress is not worth the pay. And they expect you to take on way more work than an 8 hour day allows and they guilt you into not marking down your overtime. These are very unrealistic expectations.

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PENFED Credit Union Response
5y
Thank you for bringing this to our attention. We take your feedback seriously and it will be addressed by management. We also encourage you to utilize our Ethics Hotline, for which contact information is listed on the main page of our PenFed Intranet site. Or, you may contact your department’s HR Business Partner for further discussion.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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