Q: What are the top reviewed jobs at PENFED Credit Union?

Member Service Representative (62) , Manager (34) , Mortgage Loan Officer (28) , Mortgage Loan Processor (25) , Director (22) , Customer Service Representative (16) , Intern (14) , Mortgage Underwriter (14) , Research Analyst (14) , Mortgage Closer (13) , Msr (10) , Loan Processor (9) , Operations Officer (9) , Universal Representative (9) , Analyst (8)

Question 1

Is PENFED Credit Union a good company to work for?

Accepted Answer

PENFED Credit Union has an overall rating of 3.3 out of 5, based on over 1,140 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 58% of employees would recommend working at PENFED Credit Union to a friend and 51% have a positive outlook for the business. The best reviews about PENFED Credit Union have been left by employees working as Intern, Customer Service Representative and Mortgage Closer.

Question 2

Does PENFED Credit Union pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, PENFED Credit Union employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at PENFED Credit Union. This rating has decreased by 9% over the last 12 months.

Question 3

How satisfied are employees working at PENFED Credit Union?

Accepted Answer

58% of PENFED Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PENFED Credit Union 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

Question 4

What are the top reviewed jobs at PENFED Credit Union?

Accepted Answer

Member Service Representative (62), Manager (34), Mortgage Loan Officer (28), Mortgage Loan Processor (25), Director (22), Customer Service Representative (16), Intern (14), Mortgage Underwriter (14), Research Analyst (14), Mortgage Closer (13), Msr (10), Loan Processor (9), Operations Officer (9), Universal Representative (9), Analyst (8)

Question 5

What are the pros of working at PENFED Credit Union according to real employee reviews?

Accepted Answer

"Benefits are good and lower cost than my previous employer." ((in 121 reviews)); "Good Pay and Fun Employees" ((in 75 reviews)); "The organization as a whole is full of great people who want to see you succeed." ((in 61 reviews)); "• Good work life balance (based on which dept you work for)" ((in 29 reviews)); "Autonomy, work from home, collaborative" ((in 23 reviews))

Question 6

What are the cons of working at PENFED Credit Union according to real employee reviews?

Accepted Answer

"Senior leadership is on the verge of lawsuits with how abusively they speak to staff." ((in 35 reviews)); "There is no training program for anyone outside of a few branches." ((in 31 reviews)); "Dishonest management: The manager and the director passed along incorrect information, blamed analysts when things didn't go well, stole your project to pretend to be his work, and put biased and untrue statements in employees' annual performance reviews." ((in 28 reviews)); "Upper management is disconnected and dont understand the role and what we have to do or deal with." ((in 24 reviews)); "Layoffs have happened more than once in 6 months though we were promised it wouldn’t happen after the first time ." ((in 14 reviews))

Question 7

What are employees saying about PENFED Credit Union layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PENFED Credit Union layoffs and their outlook for job security at PENFED Credit Union in 2026.

Question 8

What are the top reviewed PENFED Credit Union locations?

Accepted Answer

San Antonio, Tysons Corner, Eugene, Alexandria, McLean, Omaha, Chantilly, Papillion, Washington, Dallas, Woodbridge, Arlington, Phoenix, Plano, Frisco, Irving, Guaynabo, Augusta, Richmond, Jacksonville, Tysons Corner, Virginia Beach, Rockville, Fort Hood, Fairfax, Falls Church, Vienna, New York, Oklahoma City, Houston

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Amazing Job to work for - Customer Service Team Lead PENFED Credit Union Employee Review

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