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      PENFED Credit Union

      Engaged Employer

      PENFED Credit Union reviews

      Member Service Rep - Member Service Representative PENFED Credit Union Employee Review

      1.0
      Nov 25, 2014
      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - awarded time off for meeting sales goals - if you move up and off the phones the position is stable/decent

      Cons

      - terrible, horrible members - overworked and abused customer service reps - if you're good on the phone, they won't promote you up until they absolutely have to, because they have so much difficulty holding on to capable talent and don't like promoting up people who provide good customer service, leaving behind the dregs of support to answer phones.

      Explore other reviews about PENFED Credit Union

      5.0
      Mar 25, 2026
      Sr director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

      Cons

      Sometimes can be stretched for more resources

      2.0
      Mar 16, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great staff and middle management. Good benefits and facilities.

      Cons

      Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

      3
      avatar
      PENFED Credit Union Response
      3mo
      Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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