Pros
My overall experience there was a pleasant one. The interview/hire process was fairly smooth and the pay for the area was very favorable (considering its entry level and no previous banking experience).
Cons
While the company ofter stated "customers first", this did not really seem to be the case. I worked a total of six months and was unable to meet their 5 minutes per call full resolution expectation. I often found (for the bilingual call center) that the majority of my calls were members that were calling back to get clarification or a more satisfactory resolution. All too often I found that most MSR where giving the customers the short end of the stick in order to meet their numbers. I never had a complaint from a member and they always had nothing but positive feed back praising me for having actually taken the time to clarify; yet management always found something to get on me about. Granted that not all calls required the full five minutes but in trying to strive to provide the "customers first" motto, much attention was needed at times. What I got often times was frustrated members that just needed that extra minute of clarification that they just weren't getting.
