Could invest in better IT - Member Service Representative I (MSR I) PENFED Credit Union Employee Review

Employees who are performing above average are forced to work in-office when there's nothing done differently in-office that can't be done at home. For example, team meetings are still held via chat/video instead of in-person. Management isn't always in-person either so if they don't have to be there why should the front-line employees. With so many other companies offering 100% remote work, no wonder they have people not showing up for interviews. So many system issues that cause member & employee frustration that could be improved. Better streamlined processes for getting member information updated.