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PENFED Credit Union

Engaged Employer

May want to look elsewhere - Member Service Representative PENFED Credit Union Employee Review

2.0
Jun 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Work with your schedule (to an extent) - Weekends are great since no one really calls, on-site gym and free beverages from Circle K

Cons

Management more concerned with meeting their numbers than helping members (even told we're not a 1st call resolution get them off and move to next call). Have to jump through hoops to get anything accomplished and HR is all about the employer not employee. Overworked for pay, previously worked for multiple financial institutions and each line of business has their own division where here you take all the calls (consumer, credit cards, even all kinds of loans except mortgage). Benefits are okay but pretty costly overall.

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PENFED Credit Union Response
3y
Thank you so much for your candid feedback. We are grateful for the time you spent with us!

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

4.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work environment. Good compensation and bonus twice a year

Cons

Constant changes in management. Training structure not very good

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