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PENFED Credit Union

Engaged Employer

Continued decrease in pay - Mortgage Closer PENFED Credit Union Employee Review

2.0
Jun 27, 2024
Recommend
CEO approval
Business Outlook

Pros

Can work from home but they recently changed workers designation to hybrid to better micromanage employees. There are some people that are fun/easy to work with.

Cons

Bonus and commission taken from employees, horrible customer service because employees aren’t taken care of. Forcing employees to do their remote jobs in a small office a few times a month. Lots of micromanaging. Zero promotions in the operations department in three years.

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PENFED Credit Union Response
2y
Thank you for sharing your feelings and experience. Please address your concerns about the bonus and commission to a member of the HR team, we are happy to assist you.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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