Does PFS Group pay their employees well?

According to anonymously submitted Glassdoor reviews, PFS Group employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at PFS Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at PFS Group?

40% of PFS Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PFS Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PFS Group?

Customer Service Representative (35) , Customer Service Representative (CSR) (10) , Insurance Specialist (8) , Insurance Representative (5) , Customer Service (3) , Insurance (3) , Insurance Agent (3) , Manager (3) , Supervisor (3) , Insurance Representative II (2) , Insurance Verification Specialist (2) , Revenue Analyst (2)

What are the pros of working at PFS Group according to real employee reviews?

"Work from home is the best part" ((in 7 reviews)); "Your coworkers are absolutely amazing" ((in 4 reviews)); "Great people to work with" ((in 4 reviews)); "Flexible schedules" ((in 3 reviews))

What are the cons of working at PFS Group according to real employee reviews?

"Bad management, lies, no confidentiality with HR, broken promises, no organization" ((in 14 reviews)); "They also yell alot at managers and cuss and bully!!!!!" ((in 8 reviews)); "Pay could be better, and some team leads and supervisors should be more experienced and knoledgable than they are." ((in 8 reviews)); "adequate training, unskilled unfriendly management , micromanaging pettiness." ((in 7 reviews)); "No bonus for collections like other departments." ((in 6 reviews))

What are the top reviewed PFS Group locations?

Houston , Morrisville , Fresno , Raleigh , Bronx , Hickory , Dallas , McAllen , Cincinnati , Chico , Denver , Americus

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PFS Group reviews

Read before applying (FACTS) - Customer Service Representative PFS Group Employee Review

3.0

Apr 11, 2018

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits (health) Training. Schedules. There is no more pros at this time just writing this since there’s a min of 20 words.

Cons

Nepotism. No growth. Bonus/commissions- HILARIOUS!!!! If you get big payment you don’t get anything just a “good job” no bonus because it has to be a “team” effort which then you only get ($60 a month) the other bonus just read: they are very picking with this one because they will give you more than the $60... basically you can only have your lunch break and a 15 minute break..have to be available on phone for 7.8hrs or 7.9hrs... in other words without telling reps they are micromanaging, want people to be robots. Positions- be prepared to have a supervisor/ senior rep that shouldn’t have that position, aren’t fit for it. Hourly wages.

PFS Group Response

Thank you for sharing your input with us. PFS Group values our entire team and looks forward to rewarding team members who go above and beyond for our clients. In fact, we have rolled out a new bonus plan that was shared with all teams! We’re recommend you meet with your supervisor or manager to review the bonus plan again. We also prioritize the professional development of everyone in the company. Along with regular training, please review the PFS Playbook, our monthly newsletter, for a listing of growth opportunities available to you. Supervisors and Senior Reps are also available to help our teams, not micromanage, as we strive to give our employees the tools, training and resources to confidently carry out their job with autonomy. If you would like to share more about your experience, please call 713.784.4410 to discuss the matter at length with CEO, Jeff Gorski. Thank you for all you did for PFS Group during your time with us, and we hope to hear from you.

Explore other reviews about PFS Group

5.0

Jul 16, 2026

Medical biller i

Recommend

CEO approval

Business Outlook

Pros

Great tools and continued training

Cons

Get ready to deal with a multitude of personalities.

1.0

Jul 15, 2026

Insurance representative

Recommend

CEO approval

Business Outlook

Pros

2 Hour flexibility in arrival time

Cons

Everything there was extremely depressing, and everyone clearly hated being there, so your energy leaves your body the second you walk into the building. Left because trainers cussed us out while learning and management prioritized friendships over ethics and proper workplace behavior.

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Customer Service Representative

Houston, TX

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Customer Service Representative

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Customer Service Representative

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