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      PHMG

      Engaged Employer

      PHMG reviews

      Burnout and turnover - Account Manager PHMG Employee Review

      1.0
      Nov 2, 2025
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you meet in your team

      Cons

      Outdated style of management. Outdated CRM. Outdated processes. Outdated culture. Outdated attitudes toward flexible working. Outdated leadership diversity. The only way things can get better in this company is if there’s an overhaul of senior management at the top, which will probably never happen. Too much ego running the ship with no emotional intelligence, old fashioned ways of managing people and a cringeworthy lack of care for employee wellbeing. Client Services staff are well and truly burned out and drained but there’s no accountability from anyone higher up. Constant pressure and change of targets/moving goalposts to then make people have to shift gears every 5 minutes and be on edge all the time… then get blamed if we don’t meet the next unrealistic expectation set out (and not even made properly clear). Major decisions like KPIs/targets are rushed through with no real thought put in. But sure it’s alright, they only affect our pay and our livelihoods during a cost of living crisis… Genuine top talent cannot flourish when you’re having to do your job with one hand tied behind your back: 450+ clients to work, unsociable hours in the office, an excruciatingly manual CRM, lack of resource, and directionless leadership with no sense of long-term planning, which inevitably makes top talent leave (in droves). It’s on-hold music for crying out loud and we work with clients who are across the ocean on Zoom… why do we need to be in the office 4 days a week please.. c’mon now. Get with the times, get with the real world.

      avatar
      PHMG Response
      8mo
      Thank you for taking the time to share your experience and for your many years with PHMG. It’s great to hear that your team has been a positive part of your day-to-day work. We're concerned by some of the feedback to have given and would encourage you to use one of the channels available to you to escalate these issues. We always encourage speaking with your direct line manager in the first instance, but if you don’t feel comfortable doing so, our Workplace Champions are available to offer confidential support and guidance on next steps. Alternatively, the formal grievance procedure, available in the Employee Handbook, can also be followed. We are committed to modernising our tools, processes, and ways of working, Hence us rolling out Salesforce across Client Services in 2026, and the adoption of lots of new systems resulting in lots of automation across 2025. — People & Culture Team, PHMG

      Explore other reviews about PHMG

      5.0
      Jul 1, 2026
      Media development executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      My experience at PHMG has been such a fun and rewarding opportunity, especially for someone with little to no experience in sales. It’s a great place to learn, grow, and build confidence while being surrounded by people who genuinely want to see you succeed. The culture is one of my favorite parts. Everyone is very welcoming and approachable, always willing to answer questions or offer advice. Since it’s a great starting point for someone new to sales, you never feel like you’re figuring things out alone. The team is supportive, and there are so many opportunities to learn from the people around you. I’ve also really enjoyed the networking opportunities and getting to connect with so many different people across the company. PHMG does a great job creating a fun environment where people work hard but also enjoy what they do. Overall, it’s been an amazing place to start a sales career and build a strong foundation. The skills, relationships, and experience you gain here can set you up for success in future sales roles as well.

      Cons

      none! I loved my time here.

      5.0
      May 13, 2026
      Mdes
      Recommend
      CEO approval
      Business Outlook

      Pros

      PHMG is a great place to breakout in a sales role and gain experience. They offer a 15 week training program called the Academy, where you get first hand coaching, product knowledge and training, and dive head first into an SDR role with constant feedback and support. You also get the commission you earn right away, with a lot of potential to earn extra cash and fun events such as President's club. I was able to attend after my first month and they really want you to experience the fun incentives. Once you graduate the Academy they move you over to a team on the senior sales floor where you still receive constant coaching and support. The team environment is motivating and keeps each day exciting. Everyone is always there to lift you up and keep pushing you to succeed. The culture and environment here is like no other and I was lucky enough to find some of my closest friends at this role. Definitely a work hard play hard mentality where we celebrate the small and big wins daily.

      Cons

      It is a grind, there are going to be hard days where motivation is hard. It is very metrics focused and you will be cold-calling all day everyday. Kind of the typical entry level role that comes with sales.

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