Pros
You can make a lot of money from the uncapped commission. A lot of good people work here.
Cons
All you’re selling is on-hold-messaging. Before you start, they pitch the job like you are selling a world class product. It is on-hold-messaging. Upper management treats their employees horribly. From the top to bottom they use scare tactics to make employees feel like they do not have job security. Micromanaging at its finest. They monitor you dials per day, minutes on the phone, and will even listen to every call when a meeting is booked to make sure it is done correctly. Management has no trust in their employees. Turnover is very high. Most employees quit within the first 6 months. Salary is very low. 35k a year. They do not invest in new technology. They use an internal CRM that is very outdated. PTO is extremely frowned upon at this company. The benefits the recruiters pitch to you are not a reality when you start working. They do not allow employees to call in sick the day of because they think the employee is lying. Again, no trust. Work life balance could not be worse.