Constant Reorganizations and Siloed Departments - Customer Success Manager (CSM) PTC Employee Review

2.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay, good benefits. Great work/life balance. Flexible hybrid work schedule. Cool products.

Cons

- Onboarding is terrible, be prepared to get very little support outside of videos/articles - Management never seems to know what is going on - Many senior leaders have been leaving in the last 6 months - Layoffs seem to be the norm here - Communication to employees on updates are terrible or don't come. Lots of fluff emails instead. - Constantly starting new innitatives that will get dropped as quickly as they started - Teams not receptive to feedback or new ideas - Each department is extremley siloed to the point its difficult to work together and hard to get people willing to help you find what you need. - Documentation on processes and essential things to do your job don't exist - Be prepare to spend months confused on what you should be doing and getting very little guidance.

Explore other reviews about PTC

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits Work life balance

Cons

Organizational structure changes Low growth internally

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, great colleagues, good HR training on goals and objectives

Cons

Depends on the group, toxic culture pockets exist, abusive and bullying behavior is laughed at and accepted rather than corrected, unclear strategy, business unit level vision is lacking, no accountability, several HR complaints against a manager go unaddressed, slow to change, can be chaotic, more interest in checking the box than hitting the right mark.

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