Stop Being “Sorry.” Start Being Better. - Data Analyst Pacific Life Employee Review

1.0
Sep 25, 2025
Recommend
CEO approval
Business Outlook

Pros

The health insurance is decent enough to cover the mental health services necessitated by working here.

Cons

Here are some highlights of the hypocritical and short-sighted decisions upper management has made over the past four to five years: - The CTO hired a CDO from outside the company, despite several qualified, long-serving internal managers being in the running. Over the following year, the tech team scrambled to align with the new CDO’s vision. Just as we were getting up to speed, he was abruptly fired. The reason? He was working from out of state, and the CTO wanted someone “physically nearer to the company.” The irony: the CTO works out of Texas. - Management loves to play musical chairs with annual reorgs, meaning your responsibilities can change at the drop of a hat. Of course, this does nothing to help the already siloed ecosystem. If anything, it further encourages focus solely on your vertical. At the company-wide level, we are FAR from the goals set by "One PL," but instead of facing that reality, leadership rolls out another dogmatic, nonsensical corporate ethos shift. Courtesy of our friends at PWC! - Speaking of consultants, the amount spent on these contracts is staggering. In return, we get a group who railroads us with the most cookie-cutter ideas possible. Ultimately producing a barely functional product with no documentation before leaving the internal resources to patch the inevitable failures. - During the pandemic, employees were told the AV office was being renovated for return. In reality, the company quietly sold that office and moved everyone to NB. Similarly, the Lynchburg office was unceremoniously closed earlier this year; around the same time as the RTO mandate. We were told those employees weren’t being laid off, but the reality was obvious. - Finally, there is a general lack of consideration for employees. The 50-mile exemption rule was eliminated with the RTO mandate, forcing those of us who moved out of Orange County in the early 2020s into multi-hour commutes with no tangible benefit. Requests for accommodations were outright denied. Childcare? That’s on you. Gas or car charging costs? Not the company’s concern. Disability or regular medical needs? Better provide an “action plan” to appease the higher-ups. But hey, at least you can partake in “donuts with Darryl,” right? It’s downright condescending. Management is one step away from showing outright contempt for employees.

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Pacific Life Response
9mo
Thank you for sharing your thoughts so candidly. We hear you, and we respect the perspective you’ve offered. We understand that some of the decisions and changes over the past few years may not have met every employee’s expectations, and we recognize that this can lead to frustration or concern. As the company continues to evolve, it’s natural for transformation, whether structural, strategic, or operational, to bring shifts in culture. These changes can be challenging, especially when they affect how teams work together, how leadership communicates, and how employees experience their day-to-day roles. Through it all, our focus remains on supporting our people while also making decisions that help sustain the business. We also want to be transparent about how employee feedback is handled. In addition to pulse surveys and other forums for feedback, Glassdoor reviews are regularly reviewed by management and are one of several ways we listen to employee sentiment. We also encourage you to speak directly with your manager and/or HR business partner about your concerns. People are our first value—although we may not be able to satisfy everyone, we do actively listen and take steps where we can.

Explore other reviews about Pacific Life

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

What I'm most grateful for is my team and the culture. Pacific Life is full of supportive, knowledgeable, encouraging, and just genuinely great people. I feel challenged, appreciated, and lucky to be a part of this culture.

Cons

In-person requirement of four days a week is not consistent. There is lots of flexibility with that, though.

3.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits and great team members!

Cons

The Return to Office policy is driving away one of our talented team members. Blindsided by reorgs. No polls done to determine what is best for our team.

6
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Pacific Life Response
1w
Thank you for sharing your perspective and for recognizing the strength of your team and our benefits. Our in-office approach is designed to support collaboration and connection across teams, while still offering flexibility through one remote workday per week, along with our flexible workdays benefit, which allows for additional remote days throughout the year. Feedback like yours helps us continue learning how this is experienced day-to-day across different roles and teams. We appreciate you taking the time to share.
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