Typical Privately-Owned Company - Customer Experience Specialist Parts Town Employee Review

3.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Most of the people who work here are good, hard-working people. They give 100% every day, and are willing to help at the drop of a hat. There are some who are only looking out for themselves, but that's typical of any business environment. The culture can be fun, but definitely overwhelming for some. However, you will only benefit from the culture as much effort as you put into it. In other words, if you don't make an effort to be social you will not have fun there.

Cons

After leaving Parts Town, I suffered a great deal of disillusionment. I had spent so long in one part of the company, and grown to see that department as a family, that once I exited that group to try and move up in the company, I realized that the company has serious problems. The amount of favoritism, nepotism, and discrimination that goes on in this company is difficult to stomach. The pay is not the least bit competitive. Leadership/Director positions are the only ones decently paid, and those people easily work 60-70 hours a week-- every week. Meanwhile, if you start in the warehouse, and eventually "move-up" into an office position, you will not be making nearly as much as someone who started in the office. The way their pay-structure works, you never will.

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Parts Town Response
7y
Thanks for taking the time to write a review. We couldn’t agree more that the people are one of the things that make Parts Town such a great place! We’re sorry to hear about some of your negative experiences while working at Parts Town and would love the opportunity to chat with you about them further. If you’re willing, please email talent@partstown.com so that we can connect.

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5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

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1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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