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      Parts Town

      Engaged Employer

      Parts Town reviews

      Worst experience of my life. - Anonymous employee Parts Town Employee Review

      1.0
      Jan 13, 2020
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sometimes the company throws fun events for employees

      Cons

      My manager was psychologically abusive. Any time something would go wrong, he would find a way to blame me for it. Whenever I tried to point out that out, he would deflect by insisting that his *intentions* were pure. When I finally tried to speak up about it, I was punished with a “culture violation” for not being supportive enough (this is a three-strikes rule, and can be grounds for termination). When that happened, I wanted to curl up and die. I felt totally alienated by entire company, including the HR department.

      avatar
      Parts Town Response
      6y
      We’re sorry to hear that you had a negative experience as part of our team. This is never our intention and if you’re open to it, we would appreciate an opportunity to hear from you how you feel we could have supported you differently during your time here. We genuinely hope you’ve found a company and role that meets your needs. Our goal always is to foster an inclusive, open & honest work environment. If you’re open to a conversation please reach out to the Talent Team at talent@partstown.com.

      Explore other reviews about Parts Town

      5.0
      Apr 6, 2026
      Vp ecommerce
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, category leader, differentiated customer experience

      Cons

      Hard to build relationships when most employees have been there for 15+years.

      1.0
      Jun 12, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      2 remote days, profit sharing

      Cons

      Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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