An energetic, post-startup company that really does strive to be the absolute best place to work. - Client Partner Patientco Employee Review

5.0
Nov 21, 2016
Recommend
CEO approval
Business Outlook

Pros

Patientco has an excellent culture, incredibly strong ethical stance, competitive compensation package, frequent free meals and company events, and a leadership team that strives to keep open the doors of communication. The kitchen area is kept well-stocked with nutritious snacks, and the company provides a rec room for when you need to blow off some steam with a game of ping-pong. Patientco also provides plenty of opportunities to work from home and doesn't track time off, so while long hours are the norm, it's easier to maintain work-life balance than with most companies.

Cons

Initial training is rather hit-and-miss, which can leave odd gaps in your personal knowledge of what "everybody knows." The company is actively working to fix this, but isn't there yet.

Explore other reviews about Patientco

5.0
Jul 5, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great mentorship and coworker - Great location for work

Cons

-None, it was a good experience

4.0
Sep 1, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- leadership team cares about maintaining strong culture and values - active employee engagement in things like culture committee - leadership team that cares about listening to employee feedback - focus on improving diversity & inclusion through hiring and employee experience as well as in its product to reduce health inequities - flexibility to WFH during COVID-19 - honest and fair HR policies regarding compensation, performance reviews, peer feedback

Cons

- not enough people with strong healthcare understanding, from who buys and why to what do healthcare workflows look like on the ground to healthcare integration standards, which makes executing on vision a lot more difficult - struggles to innovate based on new, valuable problems to solve vs. using cool tech - very young employee base, often first job out of school so no external references as to best practices for their department, how different roles should work together, etc. - a lot of first time managers trying to figure out how to scale the company - under resourced a lot of the time

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Patientco Response
5y
Thank you for the comments and feedback. Healthcare is an interesting space and understanding the workflows and integrations of our clients is key to creating a better patient experience. We need to continue to find ways to share this industry knowledge as we grow. In addition, we need to pay attention to the balance of goals with burn out if a team is under-resourced. In 2021, as we continue to responsibly scale, we will keep investing in the areas of the organization where we needed to support our clients and drive Happy Patient experience. Thank you for sharing your experience with us.
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