Collectively and creatively solving problems in the healthcare space - Customer Success Patientco Employee Review

5.0
May 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Patientco has changed a lot; sometimes for the worse, but more often for the better. With any small company come growing pains, but we are swiftly growing out of them and scaling a business that is truly changing the impact we have on a growing affordability problem in healthcare. You are pushed to excel and learn what it takes to have high output.

Cons

There can be an unspoken bias around working late or longer hours, but that seems to be diminishing as we grow and add new talent.

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Patientco Response
7y
Thank you for your feedback! We are striving every day to create an incredible culture. Learning and improving come from comments just like this.

Explore other reviews about Patientco

5.0
Jul 5, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great mentorship and coworker - Great location for work

Cons

-None, it was a good experience

4.0
Sep 1, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- leadership team cares about maintaining strong culture and values - active employee engagement in things like culture committee - leadership team that cares about listening to employee feedback - focus on improving diversity & inclusion through hiring and employee experience as well as in its product to reduce health inequities - flexibility to WFH during COVID-19 - honest and fair HR policies regarding compensation, performance reviews, peer feedback

Cons

- not enough people with strong healthcare understanding, from who buys and why to what do healthcare workflows look like on the ground to healthcare integration standards, which makes executing on vision a lot more difficult - struggles to innovate based on new, valuable problems to solve vs. using cool tech - very young employee base, often first job out of school so no external references as to best practices for their department, how different roles should work together, etc. - a lot of first time managers trying to figure out how to scale the company - under resourced a lot of the time

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Patientco Response
5y
Thank you for the comments and feedback. Healthcare is an interesting space and understanding the workflows and integrations of our clients is key to creating a better patient experience. We need to continue to find ways to share this industry knowledge as we grow. In addition, we need to pay attention to the balance of goals with burn out if a team is under-resourced. In 2021, as we continue to responsibly scale, we will keep investing in the areas of the organization where we needed to support our clients and drive Happy Patient experience. Thank you for sharing your experience with us.
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