Read the Writing on the Wall - Technical Support Engineer Pax8 Employee Review

3.0
Aug 21, 2023
Recommend
CEO approval
Business Outlook

Pros

- Actually unlimited PTO - Paid healthcare (although it's UHC, so you might just prefer to spend money not having to deal with that) - My team is great & I believe in my manager standing up for them.

Cons

- Biggest one is the upcoming IPO. You can tell by the shift in culture and the sudden changes in messaging that it will soon go downhill. Hiring each year instantly stopped, starting marking OKR's for each team & member. They will eventually be looking to trim the fat each quarter as is their obligation to shareholders. Paradise isn't forever I suppose. - It didn't take long to realize I was hired in at a wage lower than my peers, even those below me. I do believe in negotiation, etc., so I won't pin this 100% on them, but it doesn't make it feel much better! Department specific: - Even as low as middle management doesn't seem to be in touch. Constantly finding new ways to make everyone less efficient at their jobs in order to have new ways to justify reducing costs with new analytics. The only reason to be happy that a new product was onboarded is you get to imagine the sales person who got sent on a cruise once we got it. - Our teams all have genuinely smart people who are experts on their products. It sucks that it won't matter because you'll go on the MSP subreddit and see people trashing us and calling us messengers for the vendors, because that is what the sales team tells partners.

Explore other reviews about Pax8

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pax8 is awesome! It's a very diverse culture both professionally and personality-wise and they care!

Cons

I really don't have any cons!

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Pax8 Response
2mo
Thank you for taking time to leave a 5 star review! We're thrilled to hear that you're enjoying your time with us - we are equally thrilled to have you on the team!
3.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Honestly the PTO and some of the people are pretty solid

Cons

Yeah, it is an over glorified call centre with minimal benefit. Definitely feels like there is a lack of growth despite being in a fake urgency of “unicorn super growth”

1
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Pax8 Response
1w
Thank you for taking the time to leave a review and share your experience. We're sorry to hear that you felt opportunities for exposure and growth were lacking during your time with us. At Pax8, we strive to create an environment where employees can develop their careers through ongoing learning, performance and development conversations, and global growth opportunities. We appreciate the contributions you made during your time here and thank you for being part of the Pax8 journey. We wish you all the best in your future career and personal endeavors.
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