I'm drinking the Kool-Aid, but its starting to hurt my stomach - Channel Account Manager Pax8 Employee Review

4.0
Oct 13, 2023
Recommend
CEO approval
Business Outlook

Pros

I truly believe Pax8 has a one-of-a-kind culture. I love everyone I work with and the community that has been built shines through when everyone is in-office during QBPs. It's a blast. I believe that Pax8 is an innovator in the channel space and will continue to be moving forward. They've proved this through recent channel events and a cult-like following from partners. Again, it's awesome. Pax8 has a great work/live balance. I feel like the unlimited PTO is a real thing. It's not just a scam to get people in the door. Never do I feel looked down on or shunned for taking PTO.

Cons

Pax8 is a very unique company in terms of the services they provide and how they operate, which creates a daunting task when it comes to developing a strong and efficient sales team. It genuinely is not an easy task when there are so many moving parts and things outside of their control. With that being said, Pax8 is at a point now where operational challenges absolutely have to get figured out...period. And it needs to happen quickly. Good talent will to start leaving in search of better opportunities. It has already started to happen. The job of the sales team is to bring more revenue into the organization. But that can be difficult when half of the job is spent figuring out what my current quota attainment is, dealing with vendor issues, or calming down frustrated partners because our processes are so jumbled. It's a pain that is felt by many. All startups (and all companies for that matter) will always have growing pains and issues, but this feels way more challenging than it needs to be, and it's dramatically hurting many individuals on the sales floor. Pay at Pax8 is quite low for the industry. An amazing culture does slightly make up for this, but when I can go make 30-40k elsewhere it becomes a hard thing to justify. This seems to be a constant theme in many other Glassdoor posts. Upper management continues to "work on" these issues, but often times it feels like we're being strung along.

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Pax8 Response
2y
Thank you for leaving such a detailed review and we are glad your overall experience with us is more positive than negative. That said, your constructive feedback is appreciated and has been shared with appropriate leadership. We are sorry to hear that you feel communication is not transparent and we are putting a stronger emphasis on this in 2024. Thanks again for leaving the review.

Explore other reviews about Pax8

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pax8 is awesome! It's a very diverse culture both professionally and personality-wise and they care!

Cons

I really don't have any cons!

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Pax8 Response
2mo
Thank you for taking time to leave a 5 star review! We're thrilled to hear that you're enjoying your time with us - we are equally thrilled to have you on the team!
2.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong individual contributors who are partner-centric. New office is nice for hybrid work.

Cons

What was once a strong culture has eroded significantly due to poor leadership, misaligned talent in key roles, and a chronic lack of strategic direction and communication. Tenure or relationships are rewarded over competence, and those at the top protect each other — even when decisions have negatively impacted the business and/or partners. People are treated as revenue-generating assets, not human beings. Leadership is so deeply disconnected from the real problems that have persisted for years.

1
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Pax8 Response
1mo
Thank you for taking the time to share your feedback. We’re really pleased to hear that our people, partner focus, and hybrid workspace stood out positively for you—these remain core to who we are. We also recognise that maintaining a strong culture as we grow takes ongoing focus. We continue to invest in strengthening leadership capability, improving how we communicate and align on strategy, and creating more consistent ways for feedback to be heard and acted on across the business. We know there’s always more to do in these areas, and insights like this play an important role in helping us improve and we hope you took time to share this feedback internally via leadership or our anonymous channels whilst you worked with us. We appreciate you sharing your experience and wish you all the best for the future.
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