Our Support Team aren’t sufficient to support my partners - Anonymous employee Pax8 Employee Review

3.0
Jul 22, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is good. Some people are nice

Cons

Support team is bad, needs to be better

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Pax8 Response
11mo
Thank you for taking the time to share feedback about your experiences at Pax8. While it's great to know you feel well compensated and have some good peer relationships I'm sorry to hear you don't feel your partners are getting the support they need. If you've not done so already I'd encourage you to share your concerns constructively with the team in the spirit of helping drive improvements and increasing understanding on both sides. We value the opportunity to resolve problems together. Thank you for your dedication and commitment to Pax8.

Explore other reviews about Pax8

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pax8 is awesome! It's a very diverse culture both professionally and personality-wise and they care!

Cons

I really don't have any cons!

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Pax8 Response
2mo
Thank you for taking time to leave a 5 star review! We're thrilled to hear that you're enjoying your time with us - we are equally thrilled to have you on the team!
2.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong individual contributors who are partner-centric. New office is nice for hybrid work.

Cons

What was once a strong culture has eroded significantly due to poor leadership, misaligned talent in key roles, and a chronic lack of strategic direction and communication. Tenure or relationships are rewarded over competence, and those at the top protect each other — even when decisions have negatively impacted the business and/or partners. People are treated as revenue-generating assets, not human beings. Leadership is so deeply disconnected from the real problems that have persisted for years.

1
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Pax8 Response
1mo
Thank you for taking the time to share your feedback. We’re really pleased to hear that our people, partner focus, and hybrid workspace stood out positively for you—these remain core to who we are. We also recognise that maintaining a strong culture as we grow takes ongoing focus. We continue to invest in strengthening leadership capability, improving how we communicate and align on strategy, and creating more consistent ways for feedback to be heard and acted on across the business. We know there’s always more to do in these areas, and insights like this play an important role in helping us improve and we hope you took time to share this feedback internally via leadership or our anonymous channels whilst you worked with us. We appreciate you sharing your experience and wish you all the best for the future.
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