Be Warned - don’t accept a CS role - Customer Service Representative PayPal Employee Review

Specific to CS roles: No work from home, micro management, unsupportive, unrealistic KDI expectations, dehumanising, you’re just a number, deal with stressed/depressed agents by telling them they are not cut out to work for PayPal, make sweeping changes to shifts/roles/work from home with no notice, no chance of progression, inexperienced team leaders with poor people management skills, no accountability, toxic culture.