PayPal tries to put up a facade of a company that lets successful people thrive and innovate. This may be true for the non-call center position, but it's definitely fool's gold at the call centers. It's all about who you know rather than how well you do your job. If you're well liked by management, they will essentially get you the schedule and position that you're looking for. If you fall into disfavor, look forward to skipped one-on-one meetings (required weekly coaching meetings that help YOU improve with your manager), low yearly ratings, strict enforcement and harassment, no promotion and/or moving out of the department, write ups, and possibly even termination. I have seen people get fired for absolutely BS reasons. There are rare opportunities to move up, but most people try to move sideways off the phones, which gets you stuck there for 6+ months.
There is also a culture of misinformation and deception both to employees and customers. Managers regularly withhold information or straight up lie. For a company that supposedly focuses on being transparent with customers and employees, they fall short. A fun lie is that "PayPal has never been hacked." While it is true that there has not been an attack that has successfully taken large amounts of data (as far as PayPal knows), ALL systems are hackable - it's a matter of how fast you detect, catch, and expel the invader. We also had to regularly lie about "system undergoing maintenance" when something would crash or a bug was plaguing the system. While technically true in the sense that engineers/techs would be updating the system to fix these, it implies that the bugs/outages are intentional - which is definitely intentional deception.
Also in the 3 years that I worked here, I was always one of the top performers and even received the top rating for each yearly review (Exceeds Most), yet cumulatively I received only 7.5% raises. One of those raises was from getting a slight promotion, that they ended up giving to ALL customer service agents less than 6 months later.
