Customer Service - Customer Service Representative PayPal Employee Review

1.0
Dec 29, 2017
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, flexible schedule, decent benefits, everyone works as a team

Cons

Management, unrealistic goals, no real direction for the company, outdated software and equipment, can’t get up to use the restroom without being timed, layoffs, constant change isn’t always good, benefits not as good as they used to be

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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