Good Opportunity to learn - Risk Operations Analyst PayPal Employee Review

3.0
Apr 11, 2019
Recommend
CEO approval
Business Outlook

Pros

-I was lucky enough to have mostly kind and helpful teammates and leaders. Each leader had a different style of leading but they did their best to cater to every teammate. -The Risk department offers 3 types of queues, and you would learn the basics first then progress to the harder queues -free coffee/tea/chocolate drinks and snacks -game room with darts, pool, boards games and carrom -weekly 1 on 1 session with your boss, which you can also use for yourself if you have no work issue -quarterly inter-team and department competition -depending on your teammates and leaders, you can even have weekly huddle games -my advise is to learn as much as you can from different departments, understand the SOPs and be proactive in your career goals

Cons

-strict 30 minutes break, this includes personal and toilet breaks. Depending on your Team Leader, they may make exceptions if you are over the 30 minutes break allocation, eg diarrhea, lift not working. Sometimes felt dehydrated as did not drink water. -as the company progresses, higher management seems to be making changes to SOPs without any proper feedback, which can be illogical, create loss and be demotivating -company was not transparent about decisions that would significantly affect employees, work-wise and financially

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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