A good company to work for IF you can secure the right position. - Sales Development Representative PayPal Employee Review

4.0
Feb 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits are probably the best of any company that I've ever heard of and I'm not just speaking of health benefits and stock options. PayPal offers everything from tuition reimbursement to a free membership with Care.com.

Cons

If you want a position outside of customer service, you must be prepared to work your behind off and deal with the politics of a large corporate world. And trust me, unless you're a college kid working towards a degree, you WANT to be out of customer service. In the position that I was in, I was one of five in the entire company supporting three rather large departments. I loved my job, but there was SO much drama and cattiness. People have been in these positions so long, it was like High School all over again.

Explore other reviews about PayPal

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

1
See reviews by: Helpful|Rating|Date|All