Awesome Product and passionate President but lacking true investment in the culture or people - Human Resources PayPal Employee Review

4.0
Apr 22, 2014
Recommend
CEO approval
Business Outlook

Pros

David Marcus is a great leader. Incredibly passionate! PayPal is a great brand to get behind. Employees really seem invested in impacting the organization and the payments industry. People here are very sharp! Very good outlook for the company. PayPal will do great things in the payments space!

Cons

Comp is average, lacking compared to competitors in Silicon Valley. There is a lot of focus on creating incredible product and services but not enough investment in making it a great place to work for employees. No perks compared to other companies (no free food, snacks, dry cleaning etc). Employee on-boarding is laughable. Recruiting is sub par. The systems/tools are horrendous! Way too many tools. Makes ppl unproductive There is a lot of "talk" about getting stuff done but there are a lot of obstacles preventing it Stale talent is kept around way too long. HR leadership is not as impactful as it should be.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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