Good culture, no advancement - Customer Service Representative PayPal Employee Review

I have worked for PayPal for eight years and the first several before we went public were some of the best. We were constantly paid more every year, we got large bonuses and advancement came when you wanted. Since going public in 2016 things have been going down hill. Responsibility has skyrocketed and the amount of information you are expected to retain is endless. You need to be a psychologist, a sociologist. You need to be public relations and a product expert in 8 queues. PayPal has moved away from specialization in an attempt to break down silos but instead what has happened is PayPal expects more and more work and continues to hand out 2% raises for "Meets Expectations" and rarely hands out "Exceeds" especially if you are on a specialist team. In 2019 my pay increased from 35k to 40k which was amazing but every year there after and for a few years leading up to that we were given 2% raises which are consistently below inflation. Which means PayPal would tell me how great I am and then effectively pay me less every year despite increased responsibility. I have moved from frontline, to specialists in various roles to senior agent and in that time my pay has moved by a total of 3%. This is not acceptable.