Great culture, but terrible senior leadership - Operations PayPal Employee Review

2.0
May 11, 2022
Recommend
CEO approval
Business Outlook

Pros

I was part of the overall operations organization structure, but will not specify the department. However, we had geeat culture there and that department was extremely helpful to the entire org. And was very friendly. The benefits of unlimited vacation really were unlimited vacation and one must take advantage appropriately. Benefits were great too

Cons

The biggest problem is SALES. I've never worked in a more stressful environment than PayPal for this very reason. I literally had anxiety induced due to the way the sales department is allowed to throw their weight around. I never brought this anxiety issue up, but that is why I left. PayPal, you need to get a massive grip of your sales team, we all need to make momey, but you cannot only focus on making the Sales team the only priority when there are many departments that are working extremely hard as well. Senior leadership is cold and they're distanced. They don't really listen to employees, and have a very corporate structure that just doesn't work in this day and age. Free breakfast, lunch, and dinner was initially provided and was then taken away. Although that's just a perk, it doesn't sit right when perks are taken away and none added.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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