Great People /Poor Leadership - Director PayPal Employee Review

3.0
Apr 23, 2023
Recommend
CEO approval
Business Outlook

Pros

PayPal has fantastic talent, many smart and kind people. Great team spirit within teams. Very supportive of working from home or in other countries.

Cons

Within Marketing: Constant re- orgs, layoffs, change in people management without any accountability or self reflection on CMO level. Also partnering departments have to suffer from repeated re -orgs without full execution- hence processes are non existent, in constant change and only good looking on „paper“ or slides from external consulting firms. Due to several layoff periods within the last 2 years - there is a culture of fear to loose the job. People are not motivated to say the truth. Repeated poor reviews of leadership are being sugarcoated whilst good ratings such as teamwork - which is 100% the people who support each other through the frequent challenges - are being accounted for leadership. Analytics is extremely under stuffed and has poor tools available to measure success. HR is a disaster- and surely not your fried! You have to invest a lot of time in gathering reviews, writing reviews and development plans - which are never being followed up. Development is only happening through pure and sole own initiative and the exchange with great colleagues. The last three years my department had 8 people managers / interim people manager, 8 months no people manager at all. 4 Re-orgs and about 70% of white women 40plus on Director level have been laid off across the globe. Allocation of Bonus Budgets within departments are being allocated before the results of the 360 reviews are finalized or analyzed. Personal favorites are highly supported and have a lot of influence on the opinionated evaluation of leadership team members on leadership level.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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