Customer Solutions Agent / Protection Services - Customer Solutions Agent/Protection Services PayPal Employee Review

4.0
Jan 26, 2016
Recommend
CEO approval
Business Outlook

Pros

- Good Salary and Benefits - Canteen (not Free) - Excellent Experience for the CV - Chance to learn a lot

Cons

- Hard to move horizontally or vertically : People usually move horizontally or vertically after one year or more. - Very high number of calls received everyday (60 min in 8 hours up to 100), I used to receive a call immediatly after the one I closed. - Strict Targets

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PayPal Response
10y
Thank you for taking the time to provide feedback. It is unfortunate that your time with Paypal was less than one year. Paypal strives to be a customer champion and to provide outstanding service. As our services grow our contact with our customer increases. It is with the support of customer champions - our employees - all around the world who help us everyday to meet and exceed the expectations of our customers. Without the dedication you show and the effort you demonstrate, this would not be possible. In such a fast paced environment we endeavour to provide learning and development opportunities for all employees to enable them to be the best they can be. We have definitely taken on-board your feedback and grown the offerings available to develop Team Leaders. We know this will help them to be the best that they can and to help teammates be the best they can be. We wish you the best in your career and thank you again for your feedback, we definitely appreciate it.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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