Fully remote - Customer Service Representative PayPal Employee Review

1.0
Apr 8, 2025
Recommend
CEO approval
Business Outlook

Pros

• Opportunities to learn a wide range of skills across various departments • Coworkers are generally supportive and team-oriented • Job security during company-wide layoffs

Cons

• Significant increases in workload over the years without appropriate compensation • Multiple new responsibilities and cross-training added with no title change or promotion • Merit increases are minimal and don't reflect the actual value of work performed • Leadership makes decisions that can feel transactional or dismissive of employee well-being • Work-life balance is often compromised, especially for those who go above and beyond

Explore other reviews about PayPal

5.0
Mar 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment; Opportunities for learning and growth

Cons

Fast-paced environment may be stressful

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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