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      PayPal

      Engaged Employer

      PayPal reviews

      It's ok for now... - Customer Solutions Agent II PayPal Employee Review

      3.0
      Mar 5, 2016
      Customer solutions agent ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent Free soda and sparkling water Vendors onsite for breakfast and lunch so you don't have to waste part of your lunch break traveling Awesome over the top Christmas party Annual Family day at Hershey park Nice onsite Gym with trainer and different classes during the week Co-workers and "most" management are laid back and cool Recognition of top performers with a luncheon Quarterly bonus opportunity

      Cons

      I've been working here for 2yrs and it's been sufficient to get me by. It's not a place I see myself staying for the long haul. I don't see much room for advancement unless you're someone's favorite. The turn over rate is ridiculous. The pay is low compared to other companies and for them to be a billion dollar company themselves. Having to take on more responsibility but the pay rate doesn't increase. They change metrics on you at the drop of a dime so it's difficult for you to meet criteria to make bonus payout. I think it's all politics

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      PayPal Response
      10y
      Thank you for for feedback and the great work you do everyday at PayPal. We appreciate your kinds words about our campus and other office perks and also your candid feedback on where we can get better. Development is a huge part our commitment to employees and we encourage our teammates to create a development plan in partnership with their leader so that we can enable future career growth across our business. Our goal is to develop and retain our employees through strong focus on development, competitive pay and bonus structures that reward top performing employees. We do look at our bonus structures on a regular basis to ensure fairness to our teammates while continuing our focus on delivering a world class customer experience.

      Explore other reviews about PayPal

      5.0
      Jun 17, 2026
      Sr. account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance and interesting merchants

      Cons

      The stock price limits upside

      2.0
      Apr 13, 2026
      Director of business operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

      Cons

      While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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