tough to upsell when customers have problems with technology & communication - Health Benefit Representative Paychex Employee Review

2.0
Jan 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Co-workers and managers want to help you succeed

Cons

customers experience too many problems with existing products where they do not want to add anything additional no advancement opportunities if you are remote quotas for small/mid market are very difficult to reach

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

3
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