Decent company to work for - Client Service Representative Paychex Employee Review

4.0
Apr 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Great entry level job, my departments managers are great with communication, and keeping up team morale. Company is well respected within my area. Your coworkers become your friends fast, and the personal facilities and workplace comraderie is excellent.

Cons

Need for modernization and to loosen up corporate policy with clients. Ditch the FAX lines and transition to email and online services more. Give other departments the same gratuities you give payroll.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

3
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