Very dissatisfied - Anonymous employee Paychex Employee Review

1.0
Feb 14, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers are awesome. Good hours, no weekends. Good location for half hpur lunches.

Cons

350 or more clients with 1-250 employees to run payroll for, unrealistic time frames, you not only run payroll, but you manage the whole entire account. Management is never around to help! They care more about clients than they do their employees. If you are on a call there is no-one to help you stay caught up, because everyone is stretched so thin. If you make a decision management goes behind you and changes the decision and bad mouths you to the client. They say they are not a call center, but they run it like a call center there are stats for everything you do. No room for advancement.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

2
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