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      Paychex

      Engaged Employer

      Paychex reviews

      Horrible - Client Service Representative Paychex Employee Review

      1.0
      Feb 5, 2011
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the temporary assignment, I was able to work 1st shift, 8-4:30 daily which was nice. Nice cafeteria. Somewhat clean bathrooms

      Cons

      I worked in a typical call center environment. Every phone call was monitored and bathroom breaks were timed. There was very little chance of getting time off when needed and not much opportunity for advancement. I didn't even get my own desk to work at. I worked in a temporary position with several others. One day after lunch in the middle of the week, they told us all that our assignment was over without any warning.

      Explore other reviews about Paychex

      5.0
      Jun 17, 2026
      Strategic customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

      Cons

      It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

      1
      2.0
      Jul 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

      Cons

      Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

      2
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