Okay - Second Level Support Paychex Employee Review

2.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

- Good vacation/PTO/sick time benefits, most managers can be flexible with work hours to an extent. - Plenty of growth opportunities if you are able to work in a main office. - Some really excellent people in lower/mid management who truly do care about their employees. Some of the best supervisors/management I've ever worked for are at Paychex.

Cons

- Pay is not competitive - Little to no growth opportunities if you aren't in a main office. - Recently removed full work from home as an option, hybrid only. Will probably remove work from home entirely in the next few years, but this is just my hunch, cannot verify. - With a company this large there are always going to be bad managers as well, some of the worst I've ever worked for are here as well, there are some clique groups that don't care about their employees, take credit for their successes, and only promote themselves. - The company was 10 times better 10 years ago, a lot of small incremental changes have really degraded the work environment and employee experience.

Explore other reviews about Paychex

5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

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