Overworked - Multi Product Agent Paychex Employee Review

2.0
Feb 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Fair pay and great benefits

Cons

Company expects new hires to perform the same as tenured. They keep adding more and more work, clients are angry and agents get in trouble if they can’t keep up with it all. It’s too much to keep up with. There’s no job satisfaction.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

3
See reviews by: Helpful|Rating|Date|All