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Paylocity

Engaged Employer

Paylocity reviews

Too much work! - Account Manager Paylocity Employee Review

2.0
Aug 25, 2020
Account manager
Recommend
CEO approval
Business Outlook

Pros

Love the culture, the people I work with and my leads and managers. Everyone in client services has been working really hard to get through the craziness of the last year.

Cons

Unrealistic work expectations. As an account manager, I’m the only one at Paylocity that talks to clients. No other teams pick up the phone and talks to clients. So what does that mean? I’m taking over 30 calls and emails a day. And I’m switching between calls and emails all day long, making it almost impossible to focus on one thing at a time. And you want me to answer all my emails in 4 hours and attend trainings and meetings, and learn all the new products we release and give great customer service? When do I have the time? It’s an unreasonable amount of work to expect from employees. No wonder why people are quitting or everyone who stays says it’s too much work. I’ve been here for a while and I see it getting worse each year.

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Paylocity Response
5y
Thank you for taking the time to share your feedback. Paylocity puts a lot of effort into ensuring all employees feel appreciated and your review will be shared with leadership.

Explore other reviews about Paylocity

5.0
Jun 9, 2026
Account executive
Recommend
CEO approval
Business Outlook

Pros

Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

Cons

Pay is slightly less than competitors but work life balance and culture make up for it.

2.0
Jul 14, 2026
Account executive
Recommend
CEO approval
Business Outlook

Pros

The pay is decent compared to the market and the tech is solid.

Cons

The company is abandoning their strategy of "partner first" and is doing their best to become a worse version of Paychex/ADP... Every decision that comes from the top seems so disconnected with reality. Turnover is a huge problem. In just 12 months I've had turnover in my director, channel partner managers, channel support, partner services, RVP, SDR, and more. It's impossible to get anything done when every position around you is a revolving door. Everyone I speak with across lines of business has a similar story. It is a mess across the entire org.

3
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