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Paylocity

Engaged Employer

Paylocity reviews

Horrible - Account Manager Paylocity Employee Review

1.0
Aug 30, 2021
Account manager
Recommend
CEO approval
Business Outlook

Pros

Decent pay and time off

Cons

Coming from another payroll company as an account manager this place is awful. You don't actually mange accounts. You spend most of your day in a phone que which they neglected to mention during the interview process. The calls are non stop all day and your own clients can't get a hold of you. This is a call center job that they disguise as account manager. Please don't be fooled, this was the worst decision I have made.Not to mention there was no training that actually apples to the job.

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Paylocity Response
4y
We appreciate you voicing your thoughts and concerns. We do put a lot of time and consideration into our training for Account Manager to set them up for success in their role, including a scenario-based learning approach incorporating knowledge checks and check points along the way. We strongly suggest leveraging zoom hotlines/leadership lines for questions, PEAK, and mentors after completing training for support with any questions along the way. Please do not hesitate to also speak with your manager directly for added support. We want to ensure that you are confident and equipped to successfully assist with client needs and have a positive experience at Paylocity.

Explore other reviews about Paylocity

5.0
Jun 9, 2026
Account executive
Recommend
CEO approval
Business Outlook

Pros

Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

Cons

Pay is slightly less than competitors but work life balance and culture make up for it.

2.0
Jul 14, 2026
Account executive
Recommend
CEO approval
Business Outlook

Pros

The pay is decent compared to the market and the tech is solid.

Cons

The company is abandoning their strategy of "partner first" and is doing their best to become a worse version of Paychex/ADP... Every decision that comes from the top seems so disconnected with reality. Turnover is a huge problem. In just 12 months I've had turnover in my director, channel partner managers, channel support, partner services, RVP, SDR, and more. It's impossible to get anything done when every position around you is a revolving door. Everyone I speak with across lines of business has a similar story. It is a mess across the entire org.

3
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