Specifically in sales, this is a company made up of mostly prior Paychex employees. They tend to back each other up and give the short end of the stick to everyone else. However, they are quite clueless to this fact and seem to be self absorbed on company culture propaganda. They also have a consistent theme of making promises they can't deliver and over stepping their boundaries to the point of ethical behavior which is oddly supported by management. They are also growing sales faster than service can keep up with. This will result in worse retention in years ahead.