Pros
Been around BPO companies for awhile and I would say Peak Support is still one the best in terms of professionalism. From top management to the leads, they tell you as it is, without sugar coating things. They are honest with what is going on even if it seems like being honest is not easy and they the ask same from us. I have personally seen an anon feedback acknowledged and acted on, that is a big PLUS!
Cons
While a lot of companies have struggled and eventually closed, Peak Support is still standing, Seems like Peak Support is not immune from the challenging times but I wish they'd do more in terms of really evaluating what is important to the organization, which is their people. And what is important to people is security and of course salary.