Lost direction - Technical Support Specialist Pearson Employee Review

2.0
Apr 27, 2016
Recommend
CEO approval
Business Outlook

Pros

Great people to work with. In 15 years employment I saw a lot of changes, however the one common denominator was the quality of my coworkers and our commitment to our customers. As my job has been outsourced, I doubt anyone will be able to say the same again.

Cons

Company has lost its direction. Too many reorgs and reduction in force. A new CEO would help. Outsourcing is a short term solution, I fear for the long term health of this company. The old adage of "you get what you pay for" will play out in the next year or so. Too bad that once you realize this it may be too late to turn this company around.

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5.0
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Pros

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Cons

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2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

When a project goes according to plan you can work with some great people and make decent money.

Cons

Bad behavior is tolerated when you have a weak team member. They are allowed to remain on payroll, even if they do not effectively contribute. The burden is often placed on the team members willing to pick up the slack. Promotions are not given to the most qualified. They are randomly assigned. There are some horrible scoring directors as a result.

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