Customers and employees are no longer #1 - Bilingual Customer Service Pearson Employee Review

2.0
Nov 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Great benefits, hours and amazing coworkers.

Cons

Constant restructuring has led to poor morale and upper management is disorganized and unwilling to embrace new ideas or change. This company used to put its customers and employees first. That slowly changed after 2013 and now all it cares about is making as much money as possible.

Explore other reviews about Pearson

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful Environment, and excellent benefits. Great work life balance. Great incentive bonuses.

Cons

Limited Overtime available to increase profits,

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay. Not much else.

Cons

No lunch break, no breaks in general, can’t go to the bathroom for hours on end, the managers’ daughter gets special treatment because her mother is in charge. Constant criticism and unfair treatment.

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