Pros
Flexible, part time hours, great coworkers. Often great customers. Able to make a difference in people's lives with compassion and humor to soothe their nerves and bolster their courage.
Cons
No lunch breaks. No lunch room, microwaves, coffee makers, hot plates, vending allowed. Some centers have proctor desks electronically monitored and recorded. Constant change to rules, processes. Lots of turnover. Previous employee recognition award system in "revamp" mode and essentially defunct. Cheap, cheap, cheap raises for the work done..this is a "professional" testing environment but essentially it is retail service and anyone who has worked in that industry knows how taxing it can be. There is little acknowledgement for the sheer effort it can be to smile at a difficult customer calling you every name in the book for asking him to adhere to the client's rules, and if there is no manager working the shift your only option is to call someone about the situation. Additionally raises are across the board so new hires start far at higher wages than tenured, experienced employees. Managers paid slightly above workers and expected to process reports either during infrequent down time at work or at home off the clock.